Counselling Skills for Leaders
Counselling skills are now recognised as crucial for managers who value their staff and are committed to supporting them and promoting their wellbeing. If employees are to function at an optimum level of well-being and competence, it is vital that they feel supported and valued. By learning first level counselling skills you will be able to help colleagues to work through problems and stresses in an effective, supportive and practical way, maximising the chances of them functioning well, in the best interests of the organisation.
This programme provides a unique opportunity to learn how to encourage discussion of personal and work-related difficulties and to facilitate the adoption of an active problem-solving approach to tackle the problems at hand. If you want your employees to feel valued and supported, learning how and when to use effective first-level counselling skills can make all the difference.
Our programme covers a range of counselling tools including:
- The knowledge and skills to adopt a counselling approach at work and to recognise when a referral to specialist support might be necessary.
- The key components of active listening, empathic understanding, demonstrating genuineness and positive regard.
- How to facilitate learning conversations, through which your colleagues will be empowered to find their own answers and to take committed action to resolve the challenges facing them.
- Development of competences including paraphrasing, reflecting feelings, empathic responding, advanced empathy, probing and summarising.
- How to ask ‘Clean’ questions (questions without an agenda or a ‘right’ answer - and how to build trusting and effective relationships).
This flexible programme is available for both individuals and teams and can be customised to provide a ‘best fit’ for industry sectors and/or according to individual or group needs.
To discuss your requirements in more detail, please call us directly on 0845 66 55 215